IT Support

Policy Statement

This is a King & George, LLC information system for authorized use only. This information system may be monitored, recorded, and subject to audit. The use of this information system, authorized or unauthorized, constitutes consent to monitoring. Unauthorized use of the information system is prohibited and subject to disciplinary, criminal, and civil penalties. Unauthorized attempts to deny service, upload information, change information, or to attempt to access a non-public site from this service are strictly prohibited and may be punishable under law. The use of this information system provides acknowledgment you understand, accept, and agree to King & George Information System Acceptable Use Policy. Our commitment is the protection of the Company, employees, customers, and partners from illegal or damaging actions by individuals, either knowingly or unknowingly.

Schedule Support

Scheduling a dedicated time with an IT Business Partner for your support needs offers significant benefits for you and the business partner, particularly regarding effective time management. Setting a specific appointment ensures that your issues or requirements receive focused attention without interruptions, leading to more efficient problem-solving.

Schedule now

support request

How to Request Support

Help Desk Ticket Online

You can submit a ticket online by visiting kinggeorge.servicedesk.atera.com

IT Support Phone Number

You can also call our IT support team at (817) 820-0881 for assistance with your IT issues.

IT Support Email Address

You can also email our IT support team at it@kinggeorge.us for assistance with your IT issues.

Self-Service Resources

We also have a number of self-service resources available to help you troubleshoot common IT problems. These resources can be found on our IT Help Desk Portal.

What To Include & Not Include in your Rquest:

Personal Information: Do not share personal details like names, addresses, phone numbers, social security numbers, or financial information in help desk tickets. Use secure channels for such information.
Credentials: Avoid including passwords, usernames, or sensitive credentials in tickets. Share these securely or via password management tools.
Confidential Data: Do not disclose proprietary, confidential information or trade secrets in tickets. Handle these matters securely with proper authorization.
Compliance Documents: Sensitive regulatory compliance documents should not be shared in tickets but stored and shared securely as per organizational policies.
Encrypted Data Only: Ensure attachments in help desk tickets are encrypted. Avoid attaching unencrypted sensitive files.
External Links Caution: Refrain from embedding links to external sites in tickets to prevent exposure to security risks.
Sensitive Screenshots: Carefully redact any sensitive data in screenshots or images before attaching them to help desk tickets.
Objective Communication: Keep tickets focused on technical issues; avoid personal opinions or speculation.
Professional Language: Use respectful and professional language in help desk communications to maintain a positive work environment.
Relevance and Brevity: Ensure help desk tickets are concise and relevant, focusing on the specific issue at hand without unnecessary details.

Remote access downloads

Downloads

Windows 11, 10, 8, 7, XP and Windows Server 2019, 2016, 2012, 2008, 2003

MacOS 10.7+

iPad, iPhone

Android

Notice: SplashTop is a 3rd party remote assistance product that is currently used to provide remote support to King & George, LLC customers. King & George, LLC support uses the Enterprise version of SplashTop as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues. With SplashTop, King & George, LLC support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software. SplashTop differs from other remote access products from SplashTop and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and King & George, LLC support engineers can only remotely access a King & George, LLC customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from King & George, LLC will be initiated from this site only. This product information should not be considered an endorsement or support by King & George, LLC. King & George, LLC may discontinue the use of this tool without prior notice.